Search Utility Tips:

1. Type of Search

By default, the search will be for ANY words that are included in the search box. i.e. When two or more words are entered, the results will show all public issues that contain any of these words.

   If you enter the string: cat dog the results would include all public issues that contain any of these words: cats, dog, Doghouse, etc.
   As long as it contains one of these strings in its entirety. It will not look for the exact phrase "cat dog".

Click to the left of the text All Words, to search for an issue that contains all words, somewhere within the document. (Words do not necessarily appear together.)

Or, click to the left of the Exact Phrase text to search for an exact phrase. (All words must be contained together, as they appear in the search box, in order to be shown in your results.)

2. The search is not case sensitive.
If you enter DOG, the word dog or Dog will also be found, whether upper or lower case.

3. Using a wildcard (%):

In the field 'Search:', you may use the symbol % as a wildcard. Use it in place of a character or characters that are unknown or that may differ.

Use at Beginning: entering %at will result in finding any character strings that end in 'at', such as cat or that.

Use in Middle: Entering c%t will find any character strings that have 'c' at the beginning, and 't' and the end, but some other character or string of characters in between. Such as chat, cut, catalogue or clean mat.

  • If your results are too large, remove a word or two; or add a few more characters to the word(s).
  • Try to search for an unusual word that you recall from the issue. Example: internal rather than in.
  • Search results include HTML tags, so you may have some results that aren't visible without looking at the source code.

    This search is only done on issues that are made public by a Help Desk agent!